You may cancel your order at any time prior to receiving an order
confirmation. However, once an order has been confirmed, it is immediately
processed for shipping. Therefore, no orders can be cancelled after
receiving an electronic order acceptance.
In addition, all orders placed between Friday after 5PM to Monday 9AM
London time cannot be canceled, as they are processed over the weekend
We will only accept authorized returns within 30 calendar days of the date
the product was received by the buyer or original recipient unless otherwise
specified at the time of purchase.
All authorized returns must be unused and in their original condition,
include all items and components that were included in the original
package and cannot be disassembled, mounted, or damaged due to
incorrect installation or user error. We are not responsible for labor
expenses, towing expenses, additional repair expenses or rental car
expenses caused by the use of wrong or defective parts during installation.
If your shipment arrived with a damaged or incorrect item, please
repackage the item(s) in the original shipping container and refer to our
Upon receiving your order, inspect all packages thoroughly for missing,
damaged, or incorrect parts. If you receive a damaged part, do NOT accept
the package, have the shipper immediately return to sender. If the shipper
has left a damaged package in your absence, immediately contact the
shipper and have the package returned to sender. We must be contacted
immediately if you receive missing, damaged or incorrect parts to prevent
you from being charged freight on both receipt and return. We are not
responsible for missing, damaged, or incorrect parts after 30 days,
regardless of the party at fault. We are also not responsible for lost or
stolen packages and all such claims must be processed through the
NOT ALL PRODUCTS ARE ELIGIBLE FOR RETURNS. THE
FOLLOWING PARTS ARE NOT RETURNABLE: Service Manuals (unless
they are sealed and in their original condition), CD-ROMS, Special-order
products, and Custom-made products cannot be returned for any reason.
Batteries with acid, painted parts, modified parts, and electrical parts are
not returnable if they have been plugged in or unsealed for any reason.
In order to obtain a Return Merchandise Authorization (RMA) Number,
complete an online RMA form or call the Returns Desk.
1. File online – Provide your order number, name, email address, phone
number and the part number you wish to return, along with an explanation
as to why the part is being returned. If you do not have your order number,
please indicate when your order was purchased and the full name you
used upon ordering.
2. Email us – email@example.com a correspondent
on sit will advise strictly.
3. Use the Pre-Paid Shipping Label – For certain of our transactions, we
may have included a return shipping label as part of your invoice. If there is
a shipping label included on the back of your invoice you can peel it off and
use it to return your product. Please take a moment to fill out the reason for
your return and place it in the box you are returning to us.
All returns must be packaged securely. Please make sure to check if there
are any special packaging instructions to ensure that no shipping damage
occurs. We cannot be responsible for damaged returns resulting from
RMA Number(s) together with the return shipping instructions will be sent
through email immediately after receipt of the fully completed form. An
RMA number is required to track and process your return.
Return freight charges are not reimbursable unless the return is due to a
manufacturer’s defect or a direct result of an error on our part.
Refunds normally process and credit within 2-3 business days of the
warehouse receiving your part. Once the return has been processed, the
refund will be credited to the payment method you used to buy the
merchandise. You will receive a “credit approved” email the day you are
credited. If the purchase was made through a debit or credit card, it may
take an additional 1-7 business days for your financial institution to reflect
the credit back onto your account.
Some products have a core charge associated with them. A core is some
portion of a part that can be recycled or reused by its manufacturer. Doing
this saves the manufacturer money and helps our environment. For this
reason, a product with a core has an additional charge associated with it. If
the old part is returned in reusable condition (either to one of our stores or
shipped back to our online store), simply mail the core back to us along
with your original receipt within sixty (60) days of the delivery date and your
core refund will be issued! Core returns need to be for the exact part
purchased and cannot be damaged. Fluids must be drained. The customer
will be responsible for the cost of shipping the core back to us. Please
email our Returns Desk at firstname.lastname@example.org
for instructions on returning your core.