FAQ : Ultimate Exotic Car Parts - Buy Car parts online
Menu

0

£0.00

FAQ

Low Price Policy

What is your Low Price Guarantee?

We at ultimateexoticcarparts.com believe that high-quality parts don’t have
to cost much, so we offer our parts at the lowest prices. We guarantee that
our products are the lowest that you’ll find online. When you compare our
products to parts offered by other sites, you’ll see the difference!
In fact, if you find a part from another store that’s cheaper than what we
offer, we’ll beat or match that price! Just fill out our guarantee form and
we’ll get back to you with the new quote and instructions on how you can
avail of it.
Before we do so, however, we just have a few requirements:
1) The part MUST be made by the same manufacturer.
2) The part MUST have the same manufacturer part number.
3) The part MUST be in stock, brand new, and available to ship.
4) The part MUST be advertised at the price you want matched.
5) Shipping cost and handling fees MUST be included in the final total cost of
the price match.
We try our best to match every product as much as we can, but we
reserve the right not to match a product given certain conditions.

Will I receive notification when my order ships?

Yes. Upon shipping out of your package, we will send the tracking number
to your email so that you can track your order.

Payment Methods

What are my payment options?

ultimateexoticcarparts.com offers a wide range of payment options to make
your shopping more convenient.
We accept payment via credit cards (Visa and MasterCard).
We also accept wire transfer (Money Gram and Western Union), although
these payment methods can cause delay in the processing of your order.
Alternate payment options:
We also accept payment via Crypto Currency (Bitcoin, Lite coin, Etherum
and Monero).

Placing an Order

Can I change or cancel an order?

Right after the placement and confirmation of your order, it is automatically
processed and forwarded to the warehouse electronically. Therefore,
cancelling an order will not give the guarantee that the order will be
cancelled. If you need to cancel an order, kindly do so
(1) within 24 hours if the order is not shipped yet
(2) before your receipt of the Invoice-Payment voucher that will be sent to
your email. You can contact us via email address:
customerservice@ultimateexoticcarparts.com
Remember: orders placed from Friday 5PM London Time – Monday 9AM
London Time cannot be cancelled because they are already being
processed over the weekend for shipping.
When it comes to changing your order, you can get in touch with us (via our
email) so that we can process your request.

When will I be billed?

We will only bill you once your order ships. This will take approximately 24
hours within the shipping of the item. You will be notified of this via a
shipping confirmation email.

Do you have a catalog with all of your parts available?

No, we do not have a printed catalog that lists all our offered parts. But, you
can find everything that you need when you check our selection online. You
don’t have to scan page by page because you will find all parts compatible
with your vehicle in just a few mouse clicks.

How do I place an order on Ultimateexoticcarparts.com?

Placing your order is easy and convenient. Once you have found and
selected your part from the online catalog, you just have to add it to your
shopping cart and then proceed to checkout. Then, fill up the form with the
needed information for billing, shipping, and payment, and then place the
order.
If you have an account in the site, your shopping will be even faster
because all the needed information is already available, saved from your
previous transactions. So, there’s no need to start from scratch.
For more information on navigating the site, please go to our How To Shop
at Ultimateexoticcarparts.com page.

Do you ship outside the United Kingdom?

Do you ship outside the United Kingdom?

How private and secure is my information?

Very private. Very secure.
Ultimateexoticcarparts.com is tested regularly and is certified secure by a
leading online security software company. We also encrypt all information
sent across the internet via the Secure Socket Layer technology to ensure
its security.
For more information, you can read our Privacy Policy

Shipping

Which carriers do you use for shipping?

Most of our parts are shipped via Royal Air Mail. There are also instances
when our distributor partners may use other carriers.

Is there a faster way to get my parts?

You have the option to have your ordered part shipped through overnight or
2-day shipping within the United Kingdom, with additional charges. This
option is available for most small and medium-sized packages, excluding
orders for performance parts. For rapid shipping out of the United Kingdom,
it will take 3-5 working days.
When availing of any of these options, your order must be received before
1:00 PM Mondays to Fridays London Time. There is no overnight or 2-day
delivery on Saturdays, Sundays, and holidays. In case you place your order
on the said days, the shipping cycle will start on the next available business
day.
Airfreight carriers reserve the right to extend delivery time by 24 hours
when delivering to residential addresses. This is beyond our control and
airfreight charges will not be refunded.

How long will it take to get my order?

Items with 24-hour availability can be shipped in 5-12 business days from
the date of your order (1-2 days processing, 3-10 days shipping). Shipping
time may vary according to the location of the delivery, and the size of the
package (shipping of larger parts via truck freight usually takes longer).
If you need your part sooner, you can opt to go for overnight or 2-day
shipping, with an additional charge.
When you reach the check-out page during your shopping, youâll see
options of the available shipping means, with their corresponding rate. You
can select your preferred shipping option from these.

What are your shipping rates?

Our shipping rates differ according to the means of shipping used and to
the dimensions of the package box. You can check out our Shipping Page
for more details.

How do I get shipping information?

As soon as your ordered part is shipped out, we will send you an email
containing the tracking number. You can use this number to track your
order.